Policy Statement 

Bright Brains Global will strive always to ensure, through the application of professional, up-to-date, rigorous and fully documented care practices that these aims, (encompassed and recognised within the general framework of “personalised care”) affording people dignity, respect and compassion, will be achieved in all cases.

Definition

Person-Centred Care essentially means that any care is focused on the needs of the individual, rather than the organizational needs of the service.

Purpose

To guide BBGL on steps to undertake in rendering care based on client need to live a fulfilled life.

Procedure

1. Upon introduction to Bright Brains Global, a competent and trained assessor will meet with the Client and discuss, assess and record their emotional, social, care needs and care preferences alongside ethnic and cultural background considerations.

Where the Client has been referred by another provider, or is introduced to Bright Brains Global with a Personal Care Plan already in place, Bright Brains Global will ensure that the Client’s needs and preferences which may have been assessed and incorporated into such a Care Plan, are relevant and up-to-date.

If this is not the case, then the process will commence as if the Client is being assessed for the first time.

2. Following discussions, and the collection/recording of relevant information appropriate to the care of the Client, a tailored Personal Care Plan will be designed with a view to reflecting the Client’s preferences and ensuring that their needs are met.

This Personal Care Plan will be subject to regular and ongoing review, (with review dates established) and will be modified so as to reflect changing circumstances and Client preferences. Such modifications will be discussed with Clients so that they fully understand any risks and benefits associated with such changes, and will be notified to all individuals responsible for delivering care.

Bright Brains Global Detailed Policy/Procedure Statement, entitled Care Needs Assessment, provides further information and guidance as to how these objectives are to be met in practice. In discussing, completing and formalising the Client’s Personal Care Plan Bright Brains Global will ensure that Clients:

• participate in the assessment and planning processes as much or as little as they wish, and in a way that they understand;

• understand the care or treatment choices available to them and the balance of risks and benefits involved in any particular course of care or treatment;

• are enabled and supported to make, or participate in making, decisions relating to their care or treatment to the maximum extent possible, (with such decisions being recorded) and such care is delivered with their consent;

• are provided opportunities, in certain situations, for relevant persons to manage their care or treatment;

• are encouraged and enabled to independently satisfy as much and as many of their care needs as possible, allowing them to have more confidence and control over their condition and to understand how it affects them;

• are empowered and encouraged to offer feedback, comment and critique about the services delivered, and how effective they are, through formal (for example via Bright Brains Global Quality Assurance Programme) and informal channels. Where modifications are made as a result of such feedback, then these will be recorded in the Client’s Personal Care Plan;

• where necessary, are able to take advantage of reasonable adjustments which will enable them to receive care and treatment in an appropriate fashion, as set out in the Equality Act 2010;

• receive care which is fully co-ordinated with others who may be responsible for other aspects of their care and treatment.

Where any preferences about the choice of care and treatment can’t be met for whatever reason (including as a result of restrictions under the Mental Health Act 1983), or the Client’s preferences impact upon Bright Brains Global ability to meet their needs, then this will be fully documented and explained in order to:

1. allow the Client to make informed decisions that may affect their care and treatment needs, or

1. b) understand the reasons why their preferences cannot be met.

Where a Client lacks mental capacity to make specific decisions relating to their care and treatment, and no lawful representative has been appointed, their best interests will be established in accordance with the Mental Capacity Act 2005, and these will be acted upon.

Similarly, Clients who have been detained under the Mental Health Act 1983 will be cared for in accordance with requirements laid down within this Act.

At the conclusion of the assessment and care planning process Bright Brains Global will have achieved the following key objectives, for each Client in their care, essential to personalised care planning and support –

Review and Improvement

This Policy will be amended from time to time to ensure it remains up-to-date. 

Policy was last updated on 01/12/2021